It’s Thursday afternoon when you get an alert from an embedded sensor. One of your machines at a customer’s production plant is about to go down. Your customer finds out when you do, and you both know that the asset is business-critical—if it goes offline, it will cost the customer millions. Within minutes, you line up on-demand technicians from an open-market source, all certified experts with this equipment. As soon as the job gets assigned, the customer can start tracking the technicians via a mobile app. Rather than waiting to run traditional diagnostics on-site, the technicians leverage embedded sensors while on route, which tell them exactly what’s wrong, how to fix it, and the precise set of parts and tools they need to bring. Once they arrive, they’re armed with augmented reality tools and remote support from experts at headquarters that walk them through the repairs step-by-step. Even better, the team identifies two other looming issues with the equipment and proactively fixes them. Less than four hours after the initial alert, the crisis is averted and the customer is beaming.